Banking Job at Stanbic IBTC

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.

Job Title: Recoveries Officer

Location 
Lagos

Job Field
Banking

Job Detail
Control and manage the administration of all recoveries in-house and outsourced matters

Key Responsibilities
Effective management of recoveries on 180dpd & written off accounts in line with specialised recoveries strategies and after write-off strategies.
Manage external agencies in line with approved SLAs.
Action incoming correspondence within agreed timelines.
Issue repossession orders as advised by relevant stakeholders.
Maintain an accurate register of all repossessed items.
Keep accurate records and control movement of files between the Bank and external agencies.
Ensure written off accounts are blacklisted on all credit bureaux.
Coordinate the asset disposal process end to end.
Ensure file closure of irrecoverable accounts in line with approved processes.
Ensure compliance with statutory, regulatory and SBG requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory compliance matters.

Key Performance Measures
Recoveries metrics as agreed in KRAs.
Collections rate on NPL book as agreed in KRAs.
NPL not to exceed 10% of total book.
Accurate capture and follow up of payment plans.
Monthly stock checks.
Monthly reporting on all recovery activities (in-house & outsourced).
Incoming correspondence actioned within 48 hours.
Annual review of closed files.

Internal
Develop and maintain working relationships with all internal stakeholders.

External
Excellent customer service.
Manage and maintain relationships with external agencies to achieve desired results.

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Banking Job at Stanbic IBTC