Siemens AG (German pronunciation: [ˈziːmɛns]) is a German multinational conglomerate company headquartered in Berlin and Munich. It is the largest engineering company in Europe. The principal divisions of the company are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the company. The company is a prominent maker of medical diagnostics equipment and its medical health-care division, which generates about 12 percent of the company’s total sales, is its second-most profitable unit, after the industrial automation division.
SERVICE / SUPPORT ENGINEER
POSITION OBJECTIVE:
Applications are invited for the position of Field Application Service / Support Engineer, which has arisen within Customer Services department of the Digital Factory Business Unit. The position is home based and the candidate will ideally be based Lagos, Nigeria.
Reporting to the DF CS lead, the successful candidate will provide a professional and efficient faultfinding, repair and commissioning service to customers throughout Nigeria. You will also be expected to participate in Sales activities supporting planning for the Service business and interactions with key clients. You will be expected to participate in a standby rota, and therefore a flexible attitude towards out of hours and weekend working is essential. Some local and international travel will be required.
WHAT ARE MY RESPONSIBILITIES?
Site support including fault rectification & modification, repair & commissioning on PLC, SCADA and DCS systems;
Support of Instrumentation devices (level, flow, radar, ultrasonic etc);
Liaising with Clients & 3rd Parties;
Provision of site reports & documentation;
Engineering & Design activities;
Identification / implementation of software, hardware & system improvements / rectification;
Site assessment and planning for servicing customer installed base
Work under own initiative with minimal supervision and provide our customers with the highest levels of service possible.
Understand the needs of our customers and markets. Build a relationship & partnerships with our external customers as well as our internal colleagues.
Continuously seek to add value to the services provided. www.jobcenternigeria.com
Always aim to achieve first time fixes / solutions leading to reduced breakdown times and lower costs to the customer.
Take full responsibility for Environmental, H&S when on site and ensure control measures are in place in the field. This will include completion of relevant risk assessments, method statements and undertake all relevant legislative training requirements.
Ensure the service levels and growth expectations of the Siemens Service Support and Training Business are met and exceeded.
Co-ordinate service activities on customer site, to ensure compliance with rules/requirements
Technically demonstrate and explain issues and solutions with customers and end users.
Technical training of customers on the equipment including how to operate and perform maintenance tasks.
Feedback to relevant team members where issues persist on site with recommendations of improving product/documentation/Warranty case going forward with Customer and Business.
Provision of 24 hour standby facility (on a rota basis);
Provision of a Technical Support facility (on a rota basis).
What do I need to qualify for this job?
Applicants should be qualified to HNC, HND, Degree level or equivalent in Electrical & Electronic Engineering.
5 – 7 years experience in a related industry
Candidates should have sound diagnostic and analytical skills combined with an in depth knowledge of commissioning and fault finding of Industrial Automation and Instrumentation systems.
Previous experience of working within a service organization will be essential as will the experience of working with multi-vendor PLC systems, SCADA packages, DCS systems, Instrumentation, databases and high level programming languages.
Knowledge of MES systems or process analytics would be an advantage.
The successful candidate will be required to work on their own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
LARGE DRIVES (LD) SERVICE / COMMISSIONING ENGINEER
POSITION OBJECTIVE
Applications are invited for the position of Installation and Commissioning Engineer, which has arisen within the Large Drives Services department of the Process Industries and Drives Division. The candidate will ideally be based in Lagos, Nigeria.
Reporting to the DF CS lead, the successful candidate will provide a professional and efficient faultfinding, repair,installation and commissioning service to customers throughout Nigeria. You will also be expected to participate in Sales activities supporting planning for the Service business and interactions with key clients. You will be expected to participate in a standby rota, and therefore a flexible attitude towards out of hours and weekend working is essential. Some local and international travel will be required.
The Company designs and manufactures customised systems using variable-speed drives for AC/DC motors and associated control systems. Customers in many different industries including oil & gas, petro-chemical, onshore/offshore drilling, marine and transportation.
WHAT ARE MY RESPONSIBILITIES?
Installation & commissioning works, on site repairs, inspections, trouble shooting and making recommendations to our external customers as well as to our internal colleagues. The role holder will act as the face of Siemens for all large drive field service issues.
Commissioning, fault finding to component level and servicing the range of products manufactured and supplied by the company and our associated companies, but primarily with Large MV Drive systems.
Site assessment and planning for servicing customer installed base
Work under own initiative with minimal supervision and provide our customers with the highest levels of service possible.
Understand the needs of our customers and markets. Build a relationship & partnerships with our external customers as well as our internal colleagues.
Continuously seek to add value to the services provided.
Always aim to achieve first time fixes / solutions leading to reduced breakdown times and lower costs to the customer.
Take full responsibility for Environmental, H&S when on site and ensure control measures are in place in the field. This will include completion of relevant risk assessments, method statements and undertake all relevant legislative training requirements.
Ensure the service levels and growth expectations of the Siemens Service Support and Training Business are met and exceeded.
Co-ordinate service activities on customer site, to ensure compliance with rules/requirements
Technically demonstrate and explain issues and solutions with customers and end users.
Technical training of customers on the equipment including how to operate and perform maintenance tasks.
Feedback to relevant Large Drives depts. where issues persist on site with Large Drive products on recommendations of improving product/documentation/Warranty case going forward with Customer and Business.
Provision of 24 hour standby facility (on a rota basis);
Provision of a Technical Support facility (on a rota basis).
WHAT DO I NEED TO QUALIFY FOR THIS JOB?
Applicants should be qualified to HNC, HND, Degree level or equivalent in Electrical & Electronic Engineering or Mechatronics.
5 – 7 years experience in a related industry
Prospective candidates should be conversant in both analogue and digital electronics.
Previous commissioning experience would be advantageous.
Experience working in an industrial or manufacturing maintenance environment is desirable but consideration will also be given to qualified graduates with some experience in industry or manufacturing.
Experience working in a service role, particularly with drives or power electronics.
The successful candidate will be required to work on their own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
Siemens AG Career Opportunities, Wednesday 29, April 2015
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